Hospitality Team Member

4 weeks ago

High Wycombe, Buckinghamshire, United Kingdom Holroyd Howe Full time
Job Title: Hospitality Assistant

Holroyd Howe is a leading contract caterer providing innovative food services to independent schools and colleges. We are seeking a skilled Hospitality Assistant to join our team.

The successful candidate will play a key role in the delivery of events across the site, working closely with the Senior Managers, Kitchen and Events Operations team to plan, organize and deliver a successful operation.

The ideal candidate will have excellent communication skills, be a supportive team player and able to work under pressure. They will also have the ability to work autonomously or within a team, be flexible and have a positive attitude.

We offer a range of benefits, including free meals, career development opportunities, HIT Apprenticeships and a competitive salary.

Key Responsibilities:

  • Monitoring and serving all food and drinks to customers/clients/guests and clearing throughout the event.
  • Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
  • Prepare all hospitality food and beverage requests offered to customers/clients/guests in designated meeting spaces in a presentable manner.
  • To be able to work without supervision and take initiative over duties and tasks without being directed.
  • To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
  • To work on licensed bars serving alcoholic beverages.
  • To be able to use coffee machines.
  • Assist with the ordering and deliveries as required.
  • Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager.
  • Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
  • Ensuring hospitality rooms are left clean and tidy.

Qualifications:

  • Excellent communication skills, internally and externally.
  • Supportive team player.
  • Ability to work under pressure.
  • Takes the initiative.
  • To provide excellent customer service.
  • The ability to work autonomously or within a team.
  • Being able to adapt to different working conditions.
  • Always having a positive attitude.
  • To be able to solve any customer service-related problem.
  • Flexible with a can-do attitude, customer focused.
  • Fun and enthusiastic.
  • Have excellent organization skills.
  • Demonstrate great attention to detail.
  • Be a team player, and enjoy succeeding as a team.
  • Possess great customer service skills.
  • Have a flexible approach to work.

Additional Information:

  • We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles.
  • We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.
  • Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment.
  • All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants.

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