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Rail Replacement Coordinator

2 months ago

Cambridge, Cambridgeshire, United Kingdom Transport UK London Full time

At Transport UK Rail Replacement, we're looking for a skilled and customer-focused individual to join our team as a Rail Replacement Coordinator. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our services during times of disruption and pre-planned work.

The Role

As a Rail Replacement Coordinator, you'll be responsible for managing different situations during times of disruption, including ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You'll receive comprehensive training to ensure you have all the knowledge and skills you need to excel in this role.

Key Responsibilities

  • Manage disruptions and pre-planned work on the Greater Anglia network
  • Ensure buses and trains run on time and make announcements as needed
  • Carry out safety duties and assist with customer service and revenue
  • Work collaboratively with the special events team as required

Requirements

  • Excellent customer service skills
  • Ability to work flexibly and at short notice
  • Strong decision-making skills and attention to detail
  • Systematic approach to working

What We Offer

  • Competitive salary of £13.78 per hour
  • Range of benefits, including travel opportunities and access to our employee assistance programme
  • Ultimate flexibility to pick and choose when you work and where you work

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