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Customer Service Representative
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Services Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service and providing a wide range of fitting services, including car parts fitting, technology fitting, cycle building, and cycle servicing.
Key Responsibilities:
- Deliver great customer service, ideally in a retail sales environment
- Help customers and understand their needs
- Problem-solving skills
- Availability to work on a rota basis, including weekends
What We Offer:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants, and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
About Us:
Halfords is the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. We're in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We're committed to creating an inclusive workplace for our colleagues and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
