IT Service Delivery Expert
13 hours ago
We currently have an exciting opportunity for a skilled IT Service Delivery Expert to work in our Poole office and travel to other sites in England as required. This role involves developing skills in a wide range of technologies and providing exceptional customer service to our clients.
The successful candidate will be trained in and exposed to various technologies, including Office 365, Desktop Applications, Exchange, SharePoint, Teams & Yammer Administration, Azure & OnPrem Active Directory, Software Licence Administration, IT Asset Management Administration, and Win 10/11 Desktop Support.
Responsibilities:
- Responding to incoming calls or tickets as the local point of contact for clients with IT or product-related problems.
- Using appropriate questioning techniques to determine the root cause of reported issues.
- Diagnosing, documenting, and/or resolving issues by providing the appropriate resolution or following the escalation procedure.
- Translating customer information into valuable and usable knowledge documentation.
- Offering customers an effortless, best-in-class experience.
- Recognizing potential major outages and taking ownership of reporting these in a timely manner.
Benefits:
- A competitive salary ranging from £30,000 to £35,000 per annum.
Location: Poole, England.
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