IT Service Delivery Expert

3 weeks ago


London, Greater London, United Kingdom La Fosse Full time
Job Title: IT Service Delivery Expert

About the Role:
La Fosse is seeking an experienced IT Service Delivery Expert to join our team in London. As a key member of our operations team, you will be responsible for managing relationships and communication to prevent gaps and ensure customer satisfaction.

Responsibilities:
• Proactively manage relationships and communication to prevent gaps and ensure customer satisfaction.
• Support the ITSM team in managing key processes (incident, problem, or change) based on your strengths.
• Help shift the team's focus from being process-heavy to revenue-impact-aware.
• Spot and escalate issues that impact revenue or customer success.

Requirements:
• ITIL certification
• Proven background in IT Service Management with a strong focus on service delivery.
• Passionate about enhancing service quality and delivering an exceptional end-user experience.
• Strong leadership and people management skills.
• Excellent relationship management and communication abilities (written and verbal), with experience engaging at all levels, from front-line users to executives.
• Experience collaborating with third parties and managing outsourced service providers.
• Strong understanding of how business and IT changes impact operations.

Salary and Benefits:
We offer a competitive salary of £80,000 - £110,000 per annum, depending on experience. You will also receive a range of benefits, including hybrid working, flexible hours, and opportunities for professional development.

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