IT Service Delivery Expert
1 day ago
£45,000 - £55,000 per annum
We are seeking an experienced IT Service Delivery Expert to join our team at Feedback plc in the UK. As a key member of our support team, you will play a crucial role in delivering high-quality technical support to our customers and staff.
About the Company:Feedback plc is a small company that offers flexible working arrangements. We have a hybrid model that allows employees to work from home or in our London office.
About the Role:- We are looking for a skilled IT Service Delivery Expert to provide technical support to our customers and staff.
- The successful candidate will be responsible for delivering high-quality 1st and 2nd line support via phone, email, and remote desktop.
- Responsibilities include fulfilling service requests, providing support for custom applications, monitoring system performance, and installing/configuring new hardware and software.
- 3+ years' experience in a similar role with a logical approach to troubleshooting.
- Experience with Microsoft 365 and Azure AD, including user support and configuration.
- Ability to provide end-user support for common hardware and understanding of networking concepts.
- Excellent communication skills, both written and verbal, in English, with numeracy proficiency.
- 25 days' annual leave plus public holidays.
- Employee assistance programme.
- Professional training and development opportunities.
- Cycle-to-work scheme.
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