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Guest Service Ambassador

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StratforduponAvon, Warwickshire, United Kingdom AccorHotel Full time
Job Description

We are seeking a highly skilled Guest Service Ambassador to join our team at AccorHotel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels valued and cared for.

Key Responsibilities:
  • Welcoming Guests: Greet all guests with a personalized approach, making them feel welcome and at ease.
  • Anticipating Guest Needs: Proactively identify and meet the needs of our guests, providing solutions that exceed their expectations.
  • Promoting the Hotel: Convey the hotel's image and promote our loyalty program, ALL, to enhance guest loyalty and retention.
  • Resolving Guest Issues: Assist guests with any problems or queries, providing efficient and satisfying solutions.
  • Knowledge of Hotel Services: Familiarize yourself with our facilities, services, and events, actively promoting them to guests.
  • Guest Arrival and Departure: Ensure seamless guest arrival and departure processes, adhering to payment procedures.
  • Informing Guests: Provide guests with essential information about their stay, including formalities and special conditions.
  • Contribution to Department Targets: Actively contribute to the qualitative and quantitative targets of the department, driving success and excellence.

Additional Information: As a Guest Service Ambassador, you will be an integral part of our team, working closely with colleagues to deliver exceptional guest experiences. If you are passionate about hospitality and committed to excellence, we encourage you to apply for this exciting opportunity.