IT Support Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom Gilson Gray LLP Full time

We are a comprehensive law firm offering expert legal, property and financial services in Scotland. We pride ourselves on being part of one of the most prominent and modern legal firms in the region.

Our Expertise

We focus on delivering exceptional advice and ongoing service to our clients through our highly-skilled team of professionals.

This role would be based in our Edinburgh office, where you will have the opportunity to grow professionally and personally by engaging in diverse activities that contribute to your career development.

The IT Support Analyst is responsible for resolving Incidents as well as meeting customer satisfaction and continuous service delivery demands. Planning and organisation are both key requirements.

As an IT Support Analyst at Gilson Gray LLP, you'll be responsible for:

  • Deliver exceptional 1st Line support to our staff by communicating with them clearly and accurately
  • Setup Computer hardware and install software required by the business
  • Escalate support incidents when first time fix is not possible within a reasonable time
  • Provide technical support and fault diagnosis
  • Effectively communicate with colleagues and suppliers

With a competitive estimated salary of £28,000-£35,000 per annum, this role offers a great opportunity for growth and professional development in a dynamic and ambitious company.


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