IT Support Specialist
2 weeks ago
We are seeking a skilled IT Support Specialist to join our team at Careers Plus. As a key member of our service desk, you will be responsible for delivering exceptional support to our clients.
About the Role:
As a Technical Service Coordinator, you will serve as the primary point of contact for all incoming support tickets. Your proactive approach will enable you to develop and implement effective solutions, ensuring client satisfaction.
Key Responsibilities:
* Respond to and resolve technical issues in a timely and professional manner
* Conduct root cause analysis to identify and address recurring problems
* Collaborate with internal teams to ensure seamless service delivery
Requirements:
* Previous experience in an MSP environment in a technical support role
* Proactive mindset with a focus on root cause analysis
* Proficient working with a Microsoft tech stack
What We Offer:
* Competitive salary: £25,000 - £30,000 per annum (dependent on experience)
* Opportunities for professional growth and development
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