Customer Service Associate

1 day ago


Liverpool, Liverpool, United Kingdom Sanctuary Group Full time
Customer Service Associate Job Description

We are recruiting for a Customer Service Associate to join our team at Sanctuary Supported Living in Liverpool.

Sanctuary Supported Living provides personalized housing, care, and support services across England. We help people live independently by offering tailored assistance.

  • Maintain cleanliness of communal areas, offices, and the kitchen as assigned.
  • Ensure all cleaning duties meet high standards.
  • Identify and report potential faults and hazards to ensure a safe environment.
  • Manage stock levels, restock as needed, and use equipment according to guidelines.
  • Prepare meals and drinks while following food hygiene standards and meeting customer needs.
  • Maintain customers' privacy and dignity.
Key Skills and Experiences:
  • Desirable: working knowledge and experience of general cleaning duties.
  • Some experience in domestic/catering environments.
  • Level 2 diploma in housekeeping/catering or willingness to work towards it.
  • Good interpersonal and customer service skills.
  • A general understanding of health and safety in the workplace.
Benefits and Rewards:
  • Paid holiday entitlement: at least 25 days (rising to 30 days after 5 years' service) pro rata plus public holidays.
  • Pension scheme with employer contributions.
  • Variety of online discounts and rewards from major retailers.
  • Health and well-being plans.
  • Life assurance.
  • FAMILY FRIENDLY ARRANGEMENTS including opportunities for flexible working.
  • Tax-efficient savings through our Cycle to Work scheme.
  • Range of learning and development opportunities.
Working with Us:

Sanctuary Group encourages applications from diverse backgrounds to create an inclusive environment.

We work with the Home Office to prevent illegal working.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

$15-$20 per hour

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