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Team Leader

1 month ago

Bournemouth, Bournemouth, United Kingdom River Island Full time
About the Role

We're seeking a talented and motivated Team Leader to join our retail team at River Island. As a key member of our management team, you'll play a vital role in driving sales, improving customer satisfaction, and ensuring the smooth operation of our store.

Key Responsibilities
  • Customer Focus: Work with the management team to enhance the customer experience, drive conversion, and improve service KPIs.
  • Communication: Effectively communicate with team members, management, and customers to achieve store goals and priorities.
  • Operations: Maintain a safe and secure working environment, ensure compliance with health and safety legislation, and drive delivery process and productivity.
  • Visual and Commercial: Support the implementation of visual merchandising guidelines, conduct daily walkthroughs, and analyze data to identify opportunities.
  • People: Develop and coach sales advisors, provide feedback, and support a culture of recognition and diversity.
  • Cost and Budgeting: Monitor store performance, controllable costs, and staffing levels to achieve store priorities and service KPIs.
What We Offer
  • Generous Staff Discount: Enjoy 50% off our products and receive a uniform allowance.
  • RI Rewards: Access exclusive discounts, benefits, and wellbeing solutions.
  • Island Culture: Support your colleagues and enjoy our unique culture, including kindness cupboards and dedicated support.
  • Family Hub: Receive enhanced maternity, paternity, adoption, and fertility benefits.
  • Giver Island: Participate in our give-as-you-earn scheme and matched funding.
Why Join Us?

At River Island, we're committed to safeguarding our employees and promoting British values. We offer opportunities for progression, upskilling, and personal development. If you're passionate about delivering exceptional customer service and driving sales, we want to hear from you.