Front of House Team Leader

1 week ago


Bournemouth, Bournemouth, United Kingdom Daish's Holidays Full time
Customer Experience Lead - Daish's Hotels

We are seeking a talented individual to fill the role of Duty Manager at Daish's Hotels. As a key member of our operations team, you will be responsible for driving exceptional customer experiences, managing front of house staff, and ensuring seamless hotel operations. We offer a competitive salary up to £29,235 per annum, with incremental and performance pay reviews, as well as a range of benefits, including £50 after basic training and a £100 referral bonus.


Our hotels operate on flexible working hours, including 7:00-15:00, 15:00-23:00, or 9:00-17:00, with occasional mid-shifts. As a Duty Manager, you can expect evenings, weekends, and bank holidays. We prioritize work-life balance and offer a supportive wellbeing and financial assistance package, plus an extra paid birthday day off. Join our team and take advantage of our family holiday scheme, with £75 per holiday, including 4 nights' accommodation, meals, travel, and entertainment.


Key responsibilities include:


  • Driving exceptional customer experiences through effective team leadership.
  • Managing staff training, induction, and EPOS systems.
  • Ensuring cash handling and management procedures are followed.
  • Maintaining a good understanding of Health and Safety policies.
  • Coordinating staff rostering and wage management.
  • Fostering a positive, welcoming attitude towards members and customers.
  • Developing excellent team leadership and relationship-building skills.

Join us at Daish's Hotels, where you will have the opportunity to develop your skills and career in a dynamic and rewarding environment. Our fast-growing family-run holiday operator offers clean and comfortable accommodations, good food, great entertainment, and friendly service. With 6 hotels winning Tripadvisor Travellers' Choice Awards in 2023 and a nomination for the 2023 British Travel Awards for Best UK Coach/Touring Holidays Award, we're proud to be industry leaders in providing value for money holidays.



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