Multilingual Customer Service Representative

2 days ago


York, York City, United Kingdom Gear4music Full time

About Us

Gear4music is a leading retailer of musical instruments and equipment, committed to providing an exceptional online shopping experience for our customers.

Your Role

We are seeking a multilingual customer service representative to join our team, providing friendly and professional advice to our Scandinavian-speaking customers.

Key Responsibilities

  • Answer inbound calls and emails from customers
  • Provide expert advice on musical instruments and equipment
  • Resolve customer enquiries and escalate where necessary
  • Become a valued member of our customer service team

Requirements

  • Excellent written and verbal communication skills in English and a Scandinavian language (C1/C2 level)
  • Confidence and exceptional telephone manner
  • Experience in customer service
  • Computer literate with good Microsoft Office skills
  • Knowledge of musical instruments and equipment (desirable)
  • Reliable and committed to providing first-class advice and service

What We Offer

  • Generous discount scheme
  • Health Assured Employee Assistance Programme
  • Discounted on-site café and bar
  • Employee referral scheme
  • Development opportunities and regular one-to-ones

Working Hours

Monday to Friday, 8am-4:30pm, with occasional Sunday working.



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