Multilingual Customer Service Representative

11 hours ago


York, York City, United Kingdom Gear4Music Full time
Job Title: Multilingual Customer Service Team Member

We are seeking a highly skilled and multilingual customer service team member to join our team at Gear4Music. As a customer service team member, you will be responsible for providing excellent customer service to our French/Italian/German speaking customers.

About the Role

This is a fantastic opportunity to join a dynamic and growing company that is passionate about music and customer service. As a customer service team member, you will be working in a fast-paced environment, providing support to customers via phone, email, and other channels.

Key Responsibilities
  • Provide excellent customer service to our French/Italian/German speaking customers
  • Answer inbound calls and respond to emails from customers
  • Provide customers with friendly and professional advice on a wide range of musical instruments and equipment
  • Resolve challenging customer enquiries and escalate where necessary
Requirements
  • Multilingual with excellent written and verbal communication skills in English and French/Italian/German (C1/C2 level)
  • Confidence and exceptional telephone manner with the ability to build rapport with customers
  • Some experience of working in a customer service environment
  • Computer literate to a high standard, with good Microsoft Office skills
  • A good knowledge of musical instruments and equipment would be beneficial
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • A generous discount scheme if you want to buy a product from us
  • Health Assured Employee Assistance Programme, helping you to manage personal issues at work and at home
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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