Account Manager German Language Specialist

4 weeks ago


Edinburgh, Edinburgh, United Kingdom HSBC Full time

Role Overview

The Account Manager German Speaking role at HSBC is a key position in our Global Banking and Markets division. As a member of our team, you will be responsible for providing exceptional client service support to high-valued Global Liquidity and Cash Management clients.

Key Responsibilities

  • Manage and resolve day-to-day queries from clients in a timely and professional manner.
  • Encourage clients to utilize digital self-service tools to improve their experience.
  • Establish and maintain excellent working relationships with key stakeholders, including Sales, Relationship Managers, Product Management, and Operations.
  • Collaborate with the Client Service Team Leader to identify and introduce service improvements that enhance the overall client experience.

Requirements

  • Fluent German language skills, both written and oral.
  • Ability to work under pressure within pre-defined SLA's.
  • Take ownership of issues and liaise with relevant parties to make informed decisions.
  • Proactive and prepared to investigate issues off own initiative.
  • Experience of planning and prioritizing own time effectively.

Location

The base location for this role will be Edinburgh Park, Edinburgh, with hybrid working arrangements.



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