Account Manager German Language Specialist
4 weeks ago
Role Overview
The Account Manager German Speaking role at HSBC is a key position in our Global Banking and Markets division. As a member of our team, you will be responsible for providing exceptional client service support to high-valued Global Liquidity and Cash Management clients.
Key Responsibilities
- Manage and resolve day-to-day queries from clients in a timely and professional manner.
- Encourage clients to utilize digital self-service tools to improve their experience.
- Establish and maintain excellent working relationships with key stakeholders, including Sales, Relationship Managers, Product Management, and Operations.
- Collaborate with the Client Service Team Leader to identify and introduce service improvements that enhance the overall client experience.
Requirements
- Fluent German language skills, both written and oral.
- Ability to work under pressure within pre-defined SLA's.
- Take ownership of issues and liaise with relevant parties to make informed decisions.
- Proactive and prepared to investigate issues off own initiative.
- Experience of planning and prioritizing own time effectively.
Location
The base location for this role will be Edinburgh Park, Edinburgh, with hybrid working arrangements.
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