Global Liquidity Specialist
4 weeks ago
Job Purpose
The role of the Account Manager is to provide exceptional client service support to high-valued Global Liquidity and Cash Management clients. This involves managing the provision of client service support to ensure client expectations are consistently met.
Key Responsibilities
The Account Manager will be responsible for:
- Managing and resolving day-to-day queries from clients
- Encouraging clients to utilise digital self-service tools to improve client experience
- Establishing and maintaining excellent working relationships with key stakeholders
- Identifying and introducing service improvements to enhance the overall client experience
- Collaborating with other global units, including clients, global service teams, Sales, Product Management, and other elements of Client Management
Requirements
To be successful in the role, you should:
- Be fluent in German, both written and oral
- Be able to work under pressure within pre-defined SLAs
- Take ownership of issues and liaise with relevant parties to make informed decisions
- Be proactive and prepared to investigate issues independently
- Have experience of planning and prioritising your own time effectively
Location
The base location for this role is Edinburgh Park, Edinburgh, with hybrid working arrangements available.
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