Customer Experience Strategist

2 weeks ago

Guildford, Surrey, United Kingdom Bodhi Full time
About the Role

We're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.

You'll be the go-to expert for all things CRM, making sure our systems not only run like a well-oiled machine but also deliver wow-worthy experiences that keep our audiences coming back for more.

We're looking for someone who has hands-on experience designing, testing, and implementing Dynamics D365 from the ground up. You'll know how to build a system that not only works but wows, ensuring it's fully optimised to deliver a seamless experience for both our team and our customers.

What You'll Do:

  • Craft Epic Customer Experiences:
  • Design, implement, and fine-tune our customer experience strategy.
  • Collaborate with performance marketing, brand marketing, technology, communications, and other support teams to ensure our customer touchpoints are on point.
  • Listen to the voice of the customer (VOC) and turn feedback into actionable strategies that continuously elevate our customer journey.
  • Own the CRM Game:
  • Take charge of our CRM platform, making sure it's optimised, integrated, and turbocharged for customer engagement.
  • Create and execute CRM campaigns that are as personalised as a handwritten note and as effective as a great punchline.
  • Analyse customer data to identify trends, segment audiences, and develop strategies that boost loyalty, retention and lifetime value.
  • Map the Customer Journey:
  • Map out every twist and turn of our customer journey, identifying opportunities to surprise and delight at every stage.
  • Work cross-functionally to ensure our customer experience is seamless, whether customers are clicking, calling, or chatting with us.
  • Lead initiatives that ensure a consistent, high-quality experience across all platforms—digital, and beyond.
  • Lead with Data:
  • Turn customer insights and data into action, making data-driven decisions that enhance the customer experience.
  • Track and report on key metrics like NPS, CAC, and CLTV—because numbers don't lie, but they sure do tell a story.
  • Spot trends and unearth opportunities within the customer lifecycle to keep our strategy ahead of the curve.
  • Be a Rockstar Leader:
  • Lead, mentor, and inspire the marketing team, fostering a culture of innovation and customer-first thinking.
  • Collaborate Like a Pro:
  • Champion the customer's voice within the company, advocating for initiatives that will enhance their experience and loyalty.

What You Bring:

  • Education: Bachelor's degree (or similar)
  • Experience:
  • 5+ years in customer experience, CRM, or similar roles where you've driven results and made customers smile.
  • Proven success in creating and executing customer-centric strategies in Dynamics D365 that move the needle.
  • Hands-on experience with CRM platforms (D365 is essential) and customer feedback tools—because tools are only as good as the hands they're in.
  • Skills:
  • You're analytical but also creative—able to think both strategically and tactically.
  • Communication is your superpower—you can influence and collaborate like a pro.
  • You're a customer journey mapping and process optimisation guru.
  • Above all, you're customer-obsessed and thrive in a fast-paced, ever-evolving environment.

  • Customer Experience Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    About the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be responsible for designing, implementing, and fine-tuning our...

  • Customer Experience Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    About the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be responsible for designing, implementing, and fine-tuning our...

  • Customer Experience Strategist

    3 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    About the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be responsible for designing, implementing, and fine-tuning our...

  • Customer Experience Strategist

    3 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    About the RoleWe're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.You'll be responsible for designing, implementing, and fine-tuning our...

  • Marketing Campaign Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom AQA and AQA Affiliates Full time

    Marketing Campaign StrategistWe're seeking a skilled Marketing Campaign Strategist to join our team at AQA and AQA Affiliates. As a key member of our marketing team, you'll be responsible for developing and executing innovative marketing campaigns that drive business growth and engagement.Key Responsibilities:Design and deliver marketing campaigns that meet...

  • Content Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom Chaos Design Full time

    Job Title: Content and PR StrategistWe are seeking an experienced Communications and Content Strategist to join our team at Chaos Design in Guildford.About the RoleAs a key member of our team, you will advise our clients on how to tell their stories through impactful content and communications. You will work closely with our client account and...

  • Senior Financial Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom Zest 4 Talent Full time

    Zest4Talent is seeking a Senior Financial Strategist to lead the finance team of a charity based in Guildford, Surrey. The successful candidate will report to the board of Trustees and senior management team, and will be responsible for financial management, annual reports, and accounts, as well as identifying financial opportunities for the charity.The...

  • Brand and Marketing Strategist

    3 weeks ago

    Guildford, Surrey, United Kingdom AQA Full time

    About the RoleWe are seeking two experienced marketing strategists to join our newly formed Marketing Propositions team at AQA. As a key member of our team, you will play a crucial role in shaping the future of education and influencing the perception and behavior of customers across the market.Key ResponsibilitiesDevelop and implement marketing strategies...

  • Brand and Marketing Strategist

    3 weeks ago

    Guildford, Surrey, United Kingdom AQA Full time

    About the RoleWe are seeking two experienced marketing strategists to join our newly formed Marketing Propositions team at AQA. As a key member of our team, you will play a crucial role in shaping the future of education and influencing the perception and behavior of customers across the market.Key ResponsibilitiesDevelop and implement marketing strategies...

  • Digital Marketing Strategist

    2 days ago

    Guildford, Surrey, United Kingdom In Technology Group Limited Full time

    As a Digital Marketing Strategist with In Technology Group Limited, you will play a pivotal role in shaping the company's digital marketing function.Key Responsibilities:• Manage social media channels to drive engagement and boost followers.• Develop digital assets to support campaigns and enhance the company's online presence.• Support SEO and PPC...

  • Business Growth Strategist

    2 weeks ago

    Guildford, Surrey, United Kingdom beBee Professionals Full time £45,000 - £65,000

    As a Business Growth Strategist at beBee Professionals in Guildford, you will be responsible for driving business expansion through strategic client engagement and innovative sales strategies. Key responsibilities include developing and executing business strategies to identify new market opportunities, forging and maintaining strong, profitable...

  • Marketing Propositions Strategist

    2 months ago

    Guildford, Surrey, United Kingdom AQA Full time

    About AQAAQA is a leading provider of academic qualifications in the UK, committed to advancing education and supporting our people. We mark over 10 million exam papers each year, and our team plays a crucial role in making this happen.Marketing Propositions Lead RoleWe are seeking two experienced marketing strategists to join our newly formed Marketing...

  • Marketing Propositions Strategist

    2 months ago

    Guildford, Surrey, United Kingdom AQA Full time

    About AQAAQA is a leading provider of academic qualifications in the UK, committed to advancing education and supporting our people. We mark over 10 million exam papers each year, and our team plays a crucial role in making this happen.Marketing Propositions Lead RoleWe are seeking two experienced marketing strategists to join our newly formed Marketing...

  • Marketing and Social Media Content Strategist

    2 months ago

    Guildford, Surrey, United Kingdom Chaos Design Full time

    Job DescriptionJob Title: Marketing and Social Media Content StrategistJob Summary:We are seeking an experienced Marketing and Social Media Content Strategist to join our team at Chaos Design. As a key member of our communications team, you will be responsible for developing and implementing effective content and communications strategies to drive business...

  • Marketing and Social Media Content Strategist

    2 months ago

    Guildford, Surrey, United Kingdom Chaos Design Full time

    Job DescriptionJob Title: Marketing and Social Media Content StrategistJob Summary:We are seeking an experienced Marketing and Social Media Content Strategist to join our team at Chaos Design. As a key member of our communications team, you will be responsible for developing and implementing effective content and communications strategies to drive business...

  • Chief Financial Strategist

    7 days ago

    Guildford, Surrey, United Kingdom BTA Full time

    As a key member of the BTA team, the Chief Financial Strategist will oversee the financial controls, operations, and structures within a group environment. This role requires the ability to integrate all new acquisitions into the group financial systems and operations, ensuring seamless transitions and optimal performance.Key ResponsibilitiesDevelop and...

  • Business Financial Strategist

    5 days ago

    Guildford, Surrey, United Kingdom Eurofins UK Clinical Diagnostics Full time

    Job SummaryThe Business Financial Strategist will work closely with the Senior Leadership Team to develop and implement a comprehensive financial strategy that aligns with the company's overall business objectives. This role will be responsible for providing financial guidance and support to the business, ensuring that financial decisions are made in a...

  • Customer Experience Manager

    4 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    Job Title: CRM ExecutiveAbout the Role:We're on a mission to revolutionize customer experiences at Bodhi, and we're looking for a talented CRM Executive to join our team. As a key player in our customer experience strategy, you'll be responsible for designing, implementing, and fine-tuning our customer experience strategy to deliver seamless and personalized...

  • Customer Experience Manager

    4 weeks ago

    Guildford, Surrey, United Kingdom Bodhi Full time

    Job Title: CRM ExecutiveAbout the Role:We're on a mission to revolutionize customer experiences at Bodhi, and we're looking for a talented CRM Executive to join our team. As a key player in our customer experience strategy, you'll be responsible for designing, implementing, and fine-tuning our customer experience strategy to deliver seamless and personalized...

  • Customer Experience Ambassador

    1 week ago

    Guildford, Surrey, United Kingdom Lexus Full time

    Unlock Your Potential as a Customer Experience AmbassadorAt Lexus, we're seeking a highly skilled and enthusiastic individual to join our team as a Customer Experience Ambassador. As the face of our showroom, you'll be responsible for delivering exceptional customer service and creating a warm and welcoming environment for all visitors.Key responsibilities...