Customer Experience Strategist

2 weeks ago


Guildford, Surrey, United Kingdom Bodhi Full time
About the Role

We're on a mission to redefine how our audiences interact with us, and we need someone who's just as passionate about this as we are. As a Customer Experience Strategist at Bodhi, you'll be the maestro orchestrating seamless customer journeys that delight at every stage.

You'll be responsible for designing, implementing, and fine-tuning our customer experience strategy, collaborating with cross-functional teams to ensure our customer touchpoints are on point. You'll listen to the voice of the customer and turn feedback into actionable strategies that continuously elevate our customer journey.

Key Responsibilities:

  • Craft epic customer experiences that drive loyalty and retention
  • Design and implement customer journey maps to identify opportunities for improvement
  • Collaborate with performance marketing, brand marketing, technology, communications, and other support teams to ensure seamless customer experiences
  • Analyse customer data to identify trends, segment audiences, and develop strategies that boost loyalty and retention
  • Lead initiatives that ensure a consistent, high-quality experience across all platforms

What You'll Bring:

  • 5+ years of experience in customer experience, CRM, or similar roles where you've driven results and made customers smile
  • Proven success in creating and executing customer-centric strategies in Dynamics D365
  • Hands-on experience with CRM platforms and customer feedback tools
  • Strong analytical and creative skills, with the ability to think strategically and tactically
  • Excellent communication and collaboration skills

What We Offer:

  • A dynamic and fast-paced work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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