Library Outreach and Delivery Coordinator
6 days ago
About the Role
The East Riding of Yorkshire Council is seeking a highly motivated and proactive individual to join its team as a Driver Assistant Mobile Library. As a key member of the Mobile Library Service, you will be responsible for delivering a high-quality, customer-focused mobile library and information service to local residents.
Key Responsibilities
- Undertake daily vehicle checks to ensure compliance with safety regulations.
- Drive a 5.5-ton mobile library and maintain the service to the published schedule.
- Ensure the general safety of the public on and around the vehicle.
- Provide front-line counter services, including enquiry work using book-based and online resources.
- Issue, discharge, and reserve stock using the online/offline Library Management System.
- Assist the public in making full use of the mobile library service.
- Contribute to and participate in activities and events for adults and children.
- Shelve and maintain stock, as well as perform general day-to-day administration tasks.
Requirements
- Excellent customer care skills and a genuine enthusiasm for working with all age ranges and sectors of the public.
- The ability to deliver high levels of customer satisfaction by responding to individual and diverse customer needs in a timely and sensitive manner.
Working Environment
The role can be physically demanding, especially when single staffing. You will be driving around the East Riding, assisting customers, moving library stock to and from shelves, restocking display areas, and loading/unloading crates of library materials. Stock work is a key responsibility of this post.
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