Universal Credit Service Leader

6 months ago

Melton Mowbray, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 305790**Salary**:

- £66,860 - £74,392- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Coalville, Corby, Daventry, Hinckley, Kettering, Leicester, Loughborough, Market Harborough, Melton Mowbray, Northampton, Rushden, WellingboroughAbout the job

**Job summary**:
DWP is looking to fill 1 x Universal Credit Service Leader role to lead the delivery of Universal Credit and Working Age benefits JSA and ESA across Leicestershire and Northamptonshire.

The role can be based in any site within the District where space allows and with the approval of the Group Director. Service Leaders will be required to be visible in the Job Centres and Service Centres across their District and wider business area.

The Service Leader role is a high profile and business critical role with responsibility for all functions undertaken for Universal Credit Service Delivery. Universal Credit is at the heart of the governments welfare agenda - designed to simplify the benefit system by bringing together a range of working age benefits into a single payment whilst supporting customers to find work. In addition, you will be responsible for the delivery of Working Age benefits of JSA and ESA within your sites.

The service - made up of c45,000 colleagues nationally - provides support through an extensive network of Jobcentres that deliver face to face labour market support, and Service Centres - responsible for delivering benefit payments to customers.

Leicestershire and Northamptonshire has 14 Jobcentres ranging from inner city to rural locations. There are currently 667 staff working across sites with a likelihood of more as the year progresses.

**Job description**:

- Active member of your Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction
- Confident leading through ambiguity and ability to adapt quickly to changing direction and priorities
- Ability to positively inspire, encourage and influence others, actively seeking and listening to feedback by encouraging discussion and ideas in support of development
- Create and sustain effective relationships with senior stakeholders including Directors and key partners/stakeholders to develop stronger working across DWP to create powerful, purposeful partnerships
- Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands to deliver high levels of performance
- In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement
- Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area
- Through your behaviour and ways of working make DWP an inclusive place where people can be their best

The role can be based in any site within Leicestershire and Northamptonshire District where space allows and with the approval of the Group Director. Service Leaders will be required to be visible in the Job Centres and Service Centres across their District and wider business area.

The District has sites in the following locations: Coalville, Corby, Daventry, Hinckley, Kettering, Leicester City, Loughborough, Market Harborough, Melton Mowbray, Northampton, Rushden and Wellingborough.

**Person specification**:
**Key Criteria**
- You have strong leadership experience of leading and motivating large, geographically dispersed operational teams
- You have strong experience of working in partnership and collaboratively across teams at a senior level, engaging and building trust with internal and external stakeholders to generate commitment to goals
- You can demonstrate positive customer service activity and outcomes through inspirational leadership, positive focus and energy, taking responsibility for delivering a timely, high quality and cost-effective service
- You can set and articulate a strong strategic vision to others and develop team plans and activities to deliver against Departmental objectives ensuring everyone understands their roles and business priorities
- You are a visible, accessible, effective senior leader and you communicate confidently, provide clear direction and show genuine care for colleagues
- You can demonstrate positive customer service outcomes by understanding the complexity and

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