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Receptionist - Ophthalmology Department
2 months ago
About the Role
We are seeking a highly organized and communicative Receptionist to join our team at Oxford University Hospitals NHS Foundation Trust. As a key member of our Ophthalmology Department, you will be responsible for providing exceptional patient care and administrative support.
Key Responsibilities
- Ensure a warm and welcoming experience for patients, families, and visitors.
- Manage patient demographics, updating information as necessary while maintaining confidentiality and adhering to Trust policies.
- Register patient attendance in real-time, utilizing our Electronic Patient Record (EPR) system.
- Respond to patient inquiries with empathy and professionalism, using tact and diplomacy when dealing with anxious individuals.
- Coordinate follow-up appointments, ensuring accurate referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
- Arrange for special requests, such as interpreters or sign language services, in a timely manner.
- Maintain accurate and up-to-date reception clinic lists, recording late bookings, cancellations, and DNAs as required.
- Ensure patients are checked in and out of clinic, and future appointments are made on the day of attendance whenever possible.
- Capture outpatient procedure activity from outcome forms using the HIM chart coding function in EPR.
- Prepare patient notes in advance, highlighting any missing information for relevant line managers.
- Coordinate return transport for patients, as requested by senior nurses or Arriva and Oxford Ambulance.
- Maintain a tidy and well-organized reception area, reporting any defects to the relevant line manager.
- Prioritize workload and work with minimal supervision, undertaking further training as needed.
About Us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services. We are committed to delivering compassionate excellence, putting patients at the heart of everything we do.
