Helpdesk Support Specialist

3 weeks ago


Great Malvern, Worcestershire, United Kingdom solventum Full time

About the Role

We are seeking a skilled Helpdesk Support Engineer to join our team at Solventum. As a Helpdesk Support Engineer, you will be responsible for providing first-level support to internal and external customers and partners.

Key Responsibilities

  • Provide technical assistance to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues with workstations, software, and hardware
  • Collaborate with Level 2 team to resolve complex issues
  • Monitor internal ticketing system for trending issues and SLAs
  • Create and send reports to customers

Requirements

  • High school diploma or equivalent required
  • 2+ years of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

About Solventum

Solventum is a leading provider of innovative solutions for the healthcare industry. We are committed to delivering exceptional customer service and support to our customers.

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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