ICT Support Specialist

1 month ago


Great Malvern, Worcestershire, United Kingdom Solventum Full time
Job Summary

Solventum is seeking a skilled ICT Support Specialist to join our team. As a Technical Helpdesk Engineer, you will provide first-level support to internal and external customers, resolving issues and collaborating with our Level 2 team when necessary.

Key Responsibilities
  • Provide technical support to customers via phone, email, or other communication channels
  • Work with customers to troubleshoot and resolve issues, escalating to Level 2 team when required
  • Monitor internal ticketing systems for trending issues and service level agreements
  • Collaborate with cross-functional teams to resolve complex technical issues
Requirements
  • High school diploma or equivalent required
  • Keen passion for IT and technical troubleshooting
  • Valid driver's license
  • Ability to work in a hybrid environment with occasional travel to Malvern
What We Offer

Solventum offers a competitive compensation package, including benefits and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in our workplace.



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