Helpdesk Support Engineer
2 weeks ago
At Solventum, we are committed to delivering innovative solutions that improve lives and make a real difference in the world. Our mission is to empower healthcare professionals with the latest technology and compassion, ensuring that every solution we create is built on the foundation of empathy and understanding.
The Role
As a Helpdesk Support Engineer, you will be the first point of contact for our internal and external customers, providing timely and effective support to resolve their issues. Your role will involve working closely with our Level 2 team to troubleshoot complex problems and provide solutions to our customers. You will also be responsible for monitoring our internal ticketing system to identify trends and areas for improvement.
Your Skills and Expertise
To succeed in this role, you will need to have a keen passion for IT and a minimum of 2 years of customer service experience. You will also need to be an excellent communicator, able to effectively convey technical information to non-technical customers. Additionally, you will need to be highly organized and able to prioritize multiple tasks in a fast-paced environment.
What We Offer
Solventum offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to maintaining a diverse and inclusive workplace, and we welcome applications from candidates from all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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