Client Experience Manager

2 weeks ago


Manchester, United Kingdom BNY Mellon Full time

BNY Mellon is seeking a talented professional to fill the role of Client Service Director (SVP) in our Asset Servicing team. As a member of this team, you will have the opportunity to make a significant impact in delivering outstanding client experiences and ensuring overall service quality, client satisfaction, and a consistent client experience.

The ideal candidate will have a proven track record of managing multiple client issues, from routine service issue escalations to new product rollouts. They will also have experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.

Key Accountabilities:

  • Act as the voice of the client within the Asset Servicing Business, ensuring that BNY delivers a consistently outstanding client experience.
  • Manage multiple client issues, from routine service issue escalation to new product rollouts.
  • Ensure overall service quality, client satisfaction, and a consistent client experience.

Requirements:

  • Sufficient years of Middle office experience.
  • Experience in delivering outstanding client experiences within a client service delivery role and/or a financial services operational area, particularly in Custody and Fund Services.
  • Bachelor's degree or the equivalent combination of education and experience.
  • Minimum of total work experience in financial services or similar industry preferred.

Benefits:

  • A competitive salary range of $180,000 - $250,000 per year, depending on experience.
  • An excellent benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.
  • The opportunity to work with a leading global financial services company and contribute to its success.


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