German Speaking Customer Service Representative

2 weeks ago

Saint Neots, Cambridgeshire, United Kingdom Advancing People Full time
Job Title: German Speaking Customer Service Executive

We are seeking a highly motivated and fluent German speaker to join our team as a Customer Service Executive. As a key member of our customer service team, you will be responsible for providing exceptional customer service to clients primarily based in the German speaking region, while also covering the English speaking markets.

Key Responsibilities:
  • Handle incoming calls from the German and English markets with a high level of professionalism and courtesy.
  • Deliver high-quality customer service, ensuring that all customer inquiries are dealt with in a prompt and efficient manner.
  • Assist with new customer onboarding and provide support with their queries.
  • Process orders received via various channels, including phone, email, and internet.
  • Build long-term relationships with clients by providing a personalized and tailored service.
Requirements:
  • Fluent German and English language skills.
  • Strong customer focus and professional approach.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to work effectively as part of a team and contribute to a positive and collaborative work environment.
  • Good computer skills and proficiency in using various software applications.
  • Positive attitude and a willingness to learn and develop new skills.
What We Offer:

We offer a competitive starting salary of up to £27,000, plus attractive company benefits and a hybrid working arrangement, with 2 days working from home and 3 days in the office. If you are a fluent German speaker and are looking for a challenging and rewarding role, please apply now.

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