Housing Operations Coordinator

1 week ago


Teddington, Greater London, United Kingdom Build Recruitment Full time

Job Title: Housing Operations Coordinator

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About the Job:

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We are seeking a highly organized and skilled Housing Operations Coordinator to join our team. As a key member of our housing repairs operations, you will play a vital role in ensuring the smooth delivery of repair services to our clients.

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Main Responsibilities:

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  • Plan and coordinate the daily schedules of up to 20 operatives, ensuring efficient use of resources and effective deployment of personnel.">
  • Respond promptly to inbound and outbound calls from residents, operatives, and staff, providing excellent customer service and resolving queries in a timely manner.">
  • Manage a general enquiry inbox, prioritizing tasks and resolving issues effectively.">
  • Work on WIP reports, maintaining accurate records and tracking progress.">
  • Handle incoming calls related to repair issues, providing support and guidance to residents and operatives alike.">
  • Utilize our in-house system to schedule available operatives and subcontractors efficiently, optimizing resource allocation.">
  • Manage the incoming repairs inbox, allocating repair works appropriately and ensuring timely completion.">
  • Schedule work for operatives to attend properties and undertake repairs, maintaining effective communication with stakeholders.">
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Requirements:

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  • Previous experience within housing repairs, ideally with scheduling engineer diaries.">
  • Strong organizational and time management skills, with the ability to multitask effectively.">
  • Advanced Excel, Word, and Time Management skills.">
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About the Salary:

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We offer a competitive salary of £35,000 per annum, reflecting the importance of this role in delivering exceptional results for our clients.

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About Build Recruitment:

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We are an employment business and employment agency, dedicated to providing high-quality temporary and permanent staffing solutions to clients across various industries.



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