PC and Printer Repair Technician
2 days ago
Austin Fraser is committed to providing exceptional career opportunities for talented individuals. We offer a competitive salary of up to £35,000 per year for our Distributed IT Engineer role in Southampton/Portsmouth.
About the JobThis role involves working as part of a distributed IT team, supporting clients across various locations. As a Distributed IT Engineer, you will be responsible for delivering top-notch technical support, ensuring high levels of customer satisfaction.
Responsibilities:
- Diagnose and repair complex technical issues related to PCs, laptops, printers, servers, and retail equipment.
- Collaborate with colleagues to resolve technical challenges and improve overall team performance.
- Develop and maintain expertise in various software applications, operating systems, and hardware configurations.
- Provide exceptional customer service, addressing client queries and concerns promptly and professionally.
- Maintain accurate records of technical interactions, updating databases and documentation as necessary.
- Participate in ongoing training and professional development to enhance technical skills and stay up-to-date with industry advancements.
- Contribute to the development of technical solutions, proposing innovative ideas and best practices to improve team efficiency.
To excel in this role, you should possess:
- Knowledge of PC, laptop, printer & associated peripherals operation.
- Key clients specific procedures.
- Trained in desktop/laptop/printers and servers.
- SC Clearance (or willingness to apply).
- Excellent knowledge of common software products.
- Excellent customer-facing skills.
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