Helpdesk Engineer
5 days ago
This Helpdesk Engineer role is a technical position within the IT department, acting as the main point of contact for daily technical enquiries. The successful candidate will be responsible for assisting senior team members with various technical projects and collaborating with another IT Helpdesk Technician to offer diverse support across all three school sites.
About the TeamThe IT department is committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development.
Key Responsibilities:- Deliver outstanding customer-focused support to a diverse and dynamic user community.
- Install, upgrade, configure and support Microsoft platforms using tools like Intune.
- Provide hardware and software assistance for desktop and laptop computers, printers, photocopiers and telephones.
- Troubleshoot, diagnose and resolve issues related to IT equipment and network infrastructure.
- Manage user accounts, passwords and security permissions through Active Directory.
- Support audio-visual equipment, including display screens and auditorium projectors.
- Good general level of education with GCSE level qualifications in English and Maths.
- Experience in similar IT Helpdesk environments.
- Excellent problem-solving skills and initiative.
- A strong knowledge of PC hardware, Windows platform and application support.
- Knowledge of audio-visual equipment.
- Good communication, organisational and interpersonal skills.
- Pension scheme with employer contributions of 13.75%
- Death in service of 3 x salary
- Free lunch in term time
- Free onsite parking
- Cycle to work scheme
- Estimated Salary: £27,939 - £33,733 per annum (Depending on experience and qualifications)
We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development.
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