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Luxury Hotel Concierge

2 months ago

London, Greater London, United Kingdom Hyatt Hotels Corporation Full time
About the Role:

We are seeking a highly skilled and experienced Concierge to join our team at Hyatt Hotels Corporation. As a Concierge, you will be responsible for providing exceptional personalized service to our guests, ensuring their stay with us is nothing short of memorable.

Key Responsibilities:
  • Guest Services: Tailor recommendations and services to meet individual guest preferences and needs, ensuring a seamless and enjoyable experience.
  • Special Requests: Handle special requests such as arranging for flowers, gifts, or special accommodations with professionalism and efficiency.
  • Concierge Resources: Ensure that concierge resources such as brochures, maps, and local attraction information are well-stocked and up-to-date, providing guests with valuable insights and recommendations.
  • Local Knowledge: Stay informed about local events, attractions, dining options, and services to provide guests with up-to-date and valuable recommendations.
About You:

We are looking for an individual with previous experience in hotel front office within the luxury segment. Strong communication skills, a deep understanding of the local area, and the ability to handle guest inquiries with professionalism and efficiency are essential.

What We Offer:
  • 12 complimentary nights a year across Hyatt Hotels worldwide
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
  • Business attire laundered complimentary
  • Headspace membership and access to our Employee Assistance Programme
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

We are passionate about diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.