Luxury Hotel Concierge

3 weeks ago


London, Greater London, United Kingdom Redefined Ltd Full time
Concierge Opportunity at Redefined Ltd

We are seeking a highly skilled Concierge to join our team at Redefined Ltd. As a Concierge, you will be responsible for delivering exceptional service to our guests, exceeding their expectations, and providing personalized experiences.

Key Responsibilities
  • Provide personalized service to guests, anticipating their needs and exceeding their expectations.
  • Develop and maintain in-depth knowledge of the hotel and its offerings, as well as city activities, events, and attractions.
  • Build and maintain relationships with key contacts in the hospitality, culture, and events sectors.
  • Supervise and manage department colleagues, ensuring a culture that aligns with our mission, vision, and values.
Requirements
  • Minimum 10 years of experience in a Concierge Operation, including 2 years in a Luxury Hotel environment.
  • Thorough knowledge of available city activities and events.
  • Excellent time management, multitasking, and organizational skills.
  • Fluent English communication proficiency; expertise in a second language is desirable.
Benefits
  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.
  • Medical cash plans including optical and dental coverage.
  • Enhanced maternity and paternity leave plan.
  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.
  • High street and online shopping discounts.
  • Rewards and recognition initiatives.
  • Dry cleaning for uniforms and work attire.

We look forward to welcoming you to the Redefined Ltd family and receiving your resume.



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