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Service Operations Coordinator

1 month ago

Grimsby, North East Lincolnshire, United Kingdom JCT600 Full time

Job Summary:

As a Service Administrator at JCT600, you will provide efficient and effective administration support to the Service team. Your key responsibilities will include:

  • Carrying out daily approval of all service bookings.
  • Arranging technical calls for diagnostic bookings and starting the process of Brand & JCT600 Diagnostic documents.
  • Reviewing parts availability for all bookings within the parts department.
  • Ensuring 100% accuracy of all administration activities and complete and accurate data collection.
  • Accurately recording customer and vehicle information to ensure data is up-to-date for prospecting repeat and incremental business.
  • Communicating effectively and professionally by telephone or email where required.
  • Ensuring relevant information is passed between the Service and Sales departments to optimise customer experience and maximise business opportunities.

Requirements:

  • Previous experience of working in a busy administration role, ideally within a Service environment.
  • A customer-centric attitude, always striving to deliver service above customer expectations.
  • Excellent attention to detail with a methodical, organised approach to work.
  • Strong verbal and written communication skills.
  • Good numeracy and literacy skills.
  • Drive, energy, and motivation to be successful.

What We Offer:

  • A competitive salary of £25,000 OTE dependent upon experience.
  • A life assurance plan and a company pension subject to T&C's.
  • 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
  • Flexible and hybrid working policies.
  • 26 weeks paid maternity leave and 4 weeks paid paternity leave.
  • A range of training and leadership development programmes.
  • Colleague referral scheme worth up to £1000 per referral.
  • Preferential Service Rates (including family and friends).
  • Long service reward and Loyalty incentives.

About JCT600:

At JCT600, we don't want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues... we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home.

Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way.

When you join JCT600, you don't just join a business, you become part of the JCT600 family - you're always a name, never a number.

JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.