Student Information and Support Specialist

2 weeks ago

London, Greater London, United Kingdom Victoria College of Arts and Design Full time £26,000 - £29,000

Student Information and Support Officer Role Overview


Victoria College of Arts and Design is seeking a dedicated Student Information and Support Officer to join our London campuses. As part of our Student Services team, you will play a vital role in providing high-quality support to our students throughout their academic journey.



Key Responsibilities:

  • Provide personalized support to students on academic progress, personal matters, and career development.
  • Serve as the primary point of contact for student enquiries via email, phone, and in-person.
  • Ensure compliance with university policies and procedures when responding to student needs.
  • Manage student attendance and absences in line with university policies.
  • Collaborate with academic and administrative staff to identify and address student concerns and provide feedback on academic progress.
  • Maintain and update student records, ensuring accuracy and confidentiality.
  • Provide regular and accurate reports to VCAD and partner universities.
  • Organize and facilitate events and workshops to promote student engagement and enhance the student experience.
  • Monitor student attendance, academic progress, and behavior, intervening when necessary to ensure student success.
  • Support administrative processes, including enrolment, withdrawals, and reporting.
  • Contribute to the continuous improvement of student information and support services.
  • Assist with other duties as requested by the Team leader or Head of Student Experience and Outcome.


Requirements:

  • Bachelor's degree in a relevant field.
  • Proven experience in student services or a similar role in higher or further education, with a strong understanding of academic and personal challenges students face.
  • Excellent interpersonal, communication, and organizational skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Understanding of challenges faced by students in higher education and ability to offer tailored support.
  • Strong IT skills, including proficiency in Microsoft Office.
  • Flexibility to work evenings and weekends as needed.

Personal Attributes:

  • Empathetic and approachable, with the ability to connect with students from diverse backgrounds.
  • Proactive problem-solving and decision-making abilities.
  • Genuine commitment to student success and well-being.


Benefits:

  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities.
  • Training and self-development opportunities.
  • Gym membership discounts.
  • Retail discount schemes.
  • Cinema discounts.
  • Grocery discounts.
  • Cycle to work.
  • Investing and savings opportunities.
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education.
  • My Mind Pal (mental fitness).

At Victoria College of Arts and Design, we are dedicated to guiding and supporting our students on their journey to becoming successful individuals and citizens. If you are passionate about supporting students in their academic journey and have the skills and experience required for this role, we encourage you to apply.

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