Customer Service Professional Role
7 days ago
**Job Description Summary**
We are looking for a highly motivated and organized individual to join our team as a Senior Customer Services Assistant. The successful candidate will provide support to the Customer Services Assistants and Volunteers, ensuring a high-quality customer experience in the library.
Key responsibilities will include managing customer inquiries, maintaining accurate records, and providing guidance and support to colleagues. You will also be responsible for participating in the planning and implementation of library programs and events, and contributing to the development of strategies to improve customer satisfaction.
In addition to your technical skills and knowledge, you will need excellent interpersonal and communication skills, with the ability to work effectively with diverse groups of people. A keen eye for detail and strong organizational skills are also essential.
This is a rewarding and challenging role that offers opportunities for personal and professional growth. The salary for this position is £26,000 - £31,000 per annum, depending on experience.
**Why Work for Us?**
We pride ourselves on being a welcoming and inclusive workplace, where everyone feels valued and supported. We offer a range of benefits and perks, including flexible working arrangements, a comprehensive training program, and opportunities for career advancement.
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