ICIS API Customer Support Analyst

3 weeks ago


Sutton Coldfield, Birmingham, United Kingdom ENGINEERINGUK Full time
Job Overview:

We are seeking a talented ICIS API Customer Support Analyst to assist clients with technical queries and onboarding processes. This role involves working closely with internal and external stakeholders to deliver world-class customer experiences.

Main Responsibilities:
  • Maintain high levels of customer satisfaction through effective communication and issue resolution.
  • Collaborate with cross-functional teams to implement process improvements and ensure seamless integration of new features.

This role offers a salary of approximately £55,000 per annum, depending on experience.

About Our Team:

We are a dynamic team committed to supporting our customers' data and technical integration needs. Our success relies on forging lasting technical partnerships and delivering exceptional customer service.

Key Skills:
  • API knowledge and basic SQL skills.
  • Excellent communication and problem-solving abilities.


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