API and SQL Support Analyst
1 month ago
ICIS is a leading provider of market intelligence and risk management solutions. Our goal is to optimize the world's resources by providing transparency to global markets.
Job Description
We are seeking a skilled Technical Customer Support Analyst to join our Sutton office. This is a hybrid role that involves second-line support, onboarding new users to the ICIS API, and collaborating with internal and external stakeholders.
Key Responsibilities
* Participate in projects like migrations and communicate planned data changes effectively
* Assist clients with second-line support and onboarding new users to the ICIS API
* Collaborate with internal and external stakeholders in a hybrid role
Requirements
* A passion for learning and developing new skills, including API and basic SQL
* Excellent communication skills for professional interactions with customers
* Deliver a world-class customer experience with energy that inspires others
Salary and Benefits
* Competitive salary: £40,000 - £55,000 per year, depending on experience
* Opportunities for career growth and development
* Collaborative and dynamic work environment
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