Technical Support Specialist, ICIS

20 hours ago


Sutton Coldfield, Birmingham, United Kingdom ENGINEERINGUK Full time
Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team at ICIS. In this role, you will play a crucial part in assisting clients with second-line support and onboarding new users to the ICIS API. This customer-facing position is based in our Sutton office for 2 days a week.

Responsibilities:
  • Participate in projects such as migrations and communicate planned data changes effectively.
  • Deliver exceptional customer service via phone, email, and Teams meetings.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience.

About Us:

At ICIS, we help companies make strategic, sustainable decisions by bringing transparency to markets across the world. Our mission is to optimize the world's resources.

Requirements:
  • Passion for learning and developing new skills, including API and basic SQL.
  • Excellent communication skills for professional interactions with customers.


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