Technical Customer Support Expert

1 day ago


Sutton Coldfield, Birmingham, United Kingdom LNRS Data Services Ltd Company Full time
About the Role

We are seeking a skilled Technical Customer Support Analyst to join our team in Sutton, where you will play a critical role in providing second-line support and onboarding new users to the ICIS API.

This customer-facing position requires strong technical expertise, excellent communication skills, and the ability to work collaboratively with internal and external stakeholders.

Key Responsibilities
  1. Troubleshoot and resolve escalated technical issues efficiently.
  2. Facilitate seamless API customer onboarding experiences.
  3. Develop a deep understanding of ICIS systems and contribute to enhancing documentation and FAQs.
  4. Participate in projects such as migrations and communicate planned data changes effectively.
  5. Document and maintain detailed records of support activities and resolutions.
Requirements
  1. Demonstrate passion for learning and developing new skills, including API and basic SQL.
  2. Showcase problem-solving skills.
  3. Possess excellent communication skills for professional interactions with customers via phone, email, and Teams meetings.
  4. Deliver a world-class customer experience with energy that inspires others.
  5. Provide a track record of customer-centricity.

We estimate this role to be around £35,000-£45,000 per year, depending on experience. If you're a motivated individual with a passion for delivering exceptional customer experiences, we encourage you to apply.



  • Sutton Coldfield, Birmingham, United Kingdom First Recruitment Group - IT Full time

    Job Title:Senior Technical Expert - Pipeline OptimizationCompany Overview:First Recruitment Group - IT is seeking a highly skilled Senior Flow Assurance Engineer to join our team on a contract or permanent basis. This exciting opportunity allows for flexibility in working arrangements, whether that be from home or in our London office.Salary Information:The...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerBeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Sutton Coldfield. As a key member of our team, you will be responsible for providing on-site installation, maintenance, and repair services to our clients.Key Responsibilities:Install and maintain...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Job Title: Field Service EngineerbeBee Professionals, a leading provider of technical services, is seeking a skilled Field Service Engineer to join our team in Sutton Coldfield. As a Field Service Engineer, you will be responsible for providing on-site installation, maintenance, and repair services for our clients.Key Responsibilities:Install and maintain...

  • Tesco Colleague

    2 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Tesco Full time

    About the RoleWe are looking for a skilled and enthusiastic Tesco colleague to join our team in Streetly Express. As a customer experience expert, you will be responsible for delivering exceptional service to our customers, ensuring their shopping experience is enjoyable and memorable.With a strong focus on building rapport with customers, you will strive to...


  • Sutton Coldfield, Birmingham, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview:Rise Technical Recruitment Limited is a leading M&E service support provider, established for over 20 years. We offer on-the-job training and further career development opportunities to our employees, enabling them to grow technically and professionally.Job Summary:We are seeking an experienced Air Conditioning Engineer to join our...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Service Delivery Expert to provide exceptional support to our customers. The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Key Responsibilities:Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate when...

  • Air Quality Expert

    4 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Penguin Recruitment Ltd Full time

    Air Quality Expert OpportunityPenguin Recruitment Ltd is seeking an experienced Air Quality Expert to join their team. The ideal candidate will have a strong background in air quality assessment and management.Key Responsibilities:Conduct air quality assessments for planning applicationsDesign and undertake air quality surveys, analyse, and interpret...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Service Delivery Expert to provide exceptional customer service and support at beBee Professionals in the United Kingdom.Key Responsibilities:Deliver high-quality customer service and support.Handle customer inquiries and resolve issues efficiently.Provide accurate product and service information.Process customer orders and manage account...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    beBee Professionals is seeking a skilled Field Service Engineer to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer locations,...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Sutton Coldfield, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...


  • Sutton Coldfield, Birmingham, United Kingdom Nuffield Health Full time

    Nuffield Health Cheam FWC: A Swimming Career Opportunity">We're seeking a confident and approachable Aquatic Fitness Expert to join our team at Nuffield Health Cheam FWC. As Britain's largest Healthcare Charity, we're passionate about helping people find more ways to be fit and healthy.">The role offers a competitive hourly rate of £22.00, providing you...


  • Sutton Coldfield, Birmingham, United Kingdom Mitchell Maguire Full time

    Job OverviewSpecification Sales Engineer - Lighting PositionWe are seeking a skilled Lighting Technical Specialist to join our team at Mitchell Maguire. This role involves working with architectural lighting, indoor lighting, outdoor lighting, electrical engineers, architects, consulting engineers, A&D professionals, lighting designers, and M&E...

  • Wellbeing Expert

    1 day ago


    Sutton Coldfield, Birmingham, United Kingdom Nuffield Health Full time

    Salary and BenefitsThe salary for this role is based on 40 hours a week, made up of 32 Hours gym floor with 8 hours of PT sessions. The estimated salary for this position is £28,512.64 - £39,108.16 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including free gym membership, physiotherapy, private...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a highly skilled Field Service Engineer to join our team at beBee Professionals in Sutton Coldfield. As a Field Service Engineer, you will be responsible for providing on-site installation, maintenance, and repair services for our clients.Key Responsibilities:Install and maintain equipment at customer locations, ensuring full...


  • Sutton Coldfield, Birmingham, United Kingdom Royal Mail Group Full time

    Job OverviewWe're looking for a highly motivated Collection and Delivery Expert to join our team at Royal Mail Group. In this role, you'll be responsible for planning and executing delivery routes, carrying out safety checks on vehicles, and collecting and delivering parcels to customers across the UK.Key Requirements:Full UK manual driving licence (up to...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking an experienced Estimating and Budgeting Expert to join our construction team. The ideal candidate will have a strong background in quantity surveying and a keen eye for detail.Key Responsibilities:Estimate costs for construction projects and prepare detailed quantity requirements.Monitor construction budgets and keep track of...

  • Culinary Expert

    4 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Ember Inns Full time

    No CV? No Problem!We've made our application process mobile-friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need to know about you.As a Culinary Expert at Ember Inns, you will master our menu, with your food being the reason guests keep coming through our doors. You'll enjoy working in a team, serving up food...

  • Culinary Expert

    4 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Ember Inns Full time

    No CV to hand? No problemWe've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you.As a Culinary Expert at Ember Inns, you will master our menu, with your food being the reason guests keep coming through our doorsYou'll enjoy working in a team, serving up food to...


  • Sutton Coldfield, Birmingham, United Kingdom ENL Legal Recruitment Full time

    Family Senior Lawyer Job OpportunityWe are seeking an experienced family lawyer to join our regional law firm in Sutton Coldfield. The firm offers a competitive salary and attractive benefits scheme, along with a flexible working pattern for lawyers.The appointed family associate will be able to demonstrate at least 8 years' experience within family law and...