Customer Service Liaison

5 days ago


Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time
Job Overview
We are seeking a highly motivated Customer Service Liaison to join our dynamic team at James Hardie Europe GmbH. Based in Sutton Coldfield, UK Head Office, this full-time role will provide exceptional customer service and support to our partners and end-users.

About the Role
As a Customer Service Liaison, you will be responsible for processing orders using SAP R/3, managing logistics, responding to customer inquiries via phone and email, maintaining accurate customer and master data, resolving complaints and credit notes, and serving as a contact person for our UK sales team and central functions.

Key Responsibilities
  • Process customer orders and manage logistics using SAP R/3.
  • Respond to customer inquiries via phone and email, providing prompt and professional support.
  • Maintain accurate and up-to-date customer and master data.
  • Resolve customer complaints and credit notes efficiently and effectively.
  • Act as a liaison between the UK sales team and central functions.

Requirements and Qualifications
  • Possess a commercial apprenticeship with relevant experience in an office setting.
  • Be proficient in using SAP R/3 and MS Office.
  • Demonstrate high self-motivation, drive, and a 'get-things-done' mentality.
  • Display a friendly, winning, and confident manner when interacting with colleagues and customers.

What We Offer
  • A dynamic work environment within a global growth company.
  • Continuous individual development opportunities.
  • The freedom to participate in processes and projects.
  • Variety of benefits, including a learning tool.


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Unlock your potential in a dynamic environment at James Hardie Europe GmbH.We are the global market leader in fiber gypsum and fiber cement solutions, driving innovation in lean manufacturing, demand creation, and strategic growth.As a Customer Service Advisor, you will play a vital role in our success story, combining creative spirit with global market...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    Role Highlights: Cognus has been commissioned by the London Borough of Sutton to provide education services to mainstream schools and specialist education providers in Sutton. As a wholly-owned subsidiary of the local authority, we deliver a wide range of services to promote excellent practice in schools and settings, ultimately enhancing the lives of...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Sutton Coldfield, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals is looking for a Customer Service Representative to join our team in Sutton Coldfield. As a key member of our team, you will be responsible for delivering exceptional customer service and support, while participating in all aspects of the operational workflow.Key Responsibilities:Engage with customers, providing service and...


  • Sutton Coldfield, Birmingham, United Kingdom James Hardie Full time

    Job DescriptionProcess orders and plan logistics using SAP.Handle customer enquiries over the phone and via email.Maintain customer and master data for national and international partners.Resolve customer complaints and credit notes.Participate in department-related tasks and projects.As a Customer Service Advisor, you will work closely with our team to...

  • Customer Service Lead

    4 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Supermarkets Ltd Full time

    About the RoleAs a Customer Service Lead at Sainsbury's Supermarkets Ltd, you will play a critical role in ensuring that our customers receive exceptional service. This includes responding to customer queries, resolving issues promptly, and providing recommendations on products.You will work closely with our store teams to identify areas for improvement and...


  • Sutton Coldfield, Birmingham, United Kingdom Williams & Co. Full time

    Job Title: Customer Service AssistantWe are looking for a dedicated individual to join our team as a Customer Service Assistant at Williams & Co. As a key member of our branch, you will be responsible for serving customers on the trade counter and over the phone, undertaking deliveries, and assisting with duties in the warehouse.Key Responsibilities:Serving...


  • Sutton Coldfield, Birmingham, United Kingdom H&M Group Full time

    Job DescriptionAs a Sales Advisor at H&M Group, you will play a key role in creating an exceptional shopping experience for our customers. You will be responsible for inspiring them by promoting campaigns, offers, and activities, and delivering great customer service that contributes to sales and profit goals. Your key responsibilities include:Providing...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Customer Service Specialist to join our retail team in Sutton Coldfield, United Kingdom.Responsibilities:Provide exceptional customer service to ensure a positive shopping experience.Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the...


  • Sutton Coldfield, Birmingham, United Kingdom Randstad Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team in Sutton. As a key member of our field team, you will be responsible for delivering exceptional customer service and driving business growth.Salary: £13.85 per hour, with potential for mileage reimbursement at 0.45p per mileAbout the RoleThis...


  • Sutton Coldfield, Birmingham, United Kingdom Frasers Group Full time

    Job SummaryAs a Sales Assistant at Frasers Group, you will be responsible for providing exceptional customer service and assisting customers in finding the right bicycles, accessories, and equipment to meet their cycling needs. Your role will involve working closely with customers, providing product knowledge, and ensuring the store maintains a clean and...


  • Sutton Coldfield, Birmingham, United Kingdom London Borough of Sutton Full time

    Job DescriptionAs a Secondary Education and Family Liaison Coordinator, you will play a vital role in supporting vulnerable learners and their families in a supportive and inclusive environment. Your key responsibilities will include:* Providing 1:1 learning support for pupils with Traveller heritage and ethnicity* Working closely with schools, support...


  • Sutton Coldfield, Birmingham, United Kingdom Future Engineering Full time

    Future Engineering is a reputable manufacturer in a niche industry, committed to delivering high-quality products and services. We are seeking a highly skilled Sales Support Administrator to join our team.The ideal candidate will have excellent communication skills and be able to work effectively with colleagues at all levels. They will also be confident in...


  • Sutton Coldfield, Birmingham, United Kingdom NEXT Full time

    About the RoleTo be a successful Sales Team Member, you will:Provide fast and friendly service at all times, helping our customers to find the perfect productsShare your passion and knowledge about our amazing productsWork in all areas of the store, including sales floors, stockrooms and processing deliveriesTake control of your own developmentWe offer...


  • Sutton Coldfield, Birmingham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Retail Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Sutton Coldfield, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle...


  • Sutton Coldfield, Birmingham, United Kingdom Miquill Full time

    Job OverviewWe are seeking a Customer Service Team Member to join our team at Miquill, a specialist school catering business. This is a part-time position with 16 hours of work per week, Monday to Friday, during term time.The ideal candidate will have excellent customer service skills and be able to provide a fantastic experience for students and staff....


  • Sutton Coldfield, Birmingham, United Kingdom Daniel Owen Ltd Full time

    Career Opportunity: Customer Service Representative - Repairs and MaintenanceGreater London - Starting rate £15.18 per hour.Daniel Owen Ltd is looking for an enthusiastic Customer Service Representative to join our Repairs and Maintenance team. As a key contact point for customers, you will be responsible for responding to queries, resolving issues, and...


  • Sutton Coldfield, Birmingham, United Kingdom Randstad Full time

    We are seeking a skilled and organized individual to fill the role of Driving Field Agent in our Sutton office.About the Job:This position involves working as an independent representative, interacting with customers and collecting data through surveys.You will need to be proficient in using laptops and smartphones to perform tasks efficiently.Salary and...


  • Sutton Coldfield, Birmingham, United Kingdom Novax Recruitment Ltd Full time

    We are seeking a highly skilled and dedicated Customer Service Specialist to join our team at Novax Recruitment Ltd as a Residential Property Officer. In this role, you will be responsible for providing exceptional customer service across multiple channels, ensuring that customers receive timely and effective resolutions to their queries.Location:...


  • Sutton Coldfield, Birmingham, United Kingdom Bistrot Pierre - Midlands Team Member Full time

    OverviewBistrot Pierre is a dynamic and welcoming restaurant chain in the Midlands, offering an exceptional dining experience to its guests. As a Front of House Team Member, you will play a vital role in delivering outstanding customer service and contributing to the overall success of our team.Salary and BenefitsWe offer a competitive hourly pay rate,...