Customer Service Liaison
5 days ago
We are seeking a highly motivated Customer Service Liaison to join our dynamic team at James Hardie Europe GmbH. Based in Sutton Coldfield, UK Head Office, this full-time role will provide exceptional customer service and support to our partners and end-users.
About the Role
As a Customer Service Liaison, you will be responsible for processing orders using SAP R/3, managing logistics, responding to customer inquiries via phone and email, maintaining accurate customer and master data, resolving complaints and credit notes, and serving as a contact person for our UK sales team and central functions.
Key Responsibilities
- Process customer orders and manage logistics using SAP R/3.
- Respond to customer inquiries via phone and email, providing prompt and professional support.
- Maintain accurate and up-to-date customer and master data.
- Resolve customer complaints and credit notes efficiently and effectively.
- Act as a liaison between the UK sales team and central functions.
Requirements and Qualifications
- Possess a commercial apprenticeship with relevant experience in an office setting.
- Be proficient in using SAP R/3 and MS Office.
- Demonstrate high self-motivation, drive, and a 'get-things-done' mentality.
- Display a friendly, winning, and confident manner when interacting with colleagues and customers.
What We Offer
- A dynamic work environment within a global growth company.
- Continuous individual development opportunities.
- The freedom to participate in processes and projects.
- Variety of benefits, including a learning tool.
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