IT Hardware Technician
6 days ago
Detailed Job Description:
- Responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment
- General desktop application support, installation and configuration of system applications and providing end user support for service requests
- Responsible for configuring, maintenance and housekeeping of production system data, and supporting any inputs/outputs that aid in the population of any systems that assist in operational tasks such as business intelligence tools, dashboards and any localized bespoke systems.
- Daily management and execution of IT Support Tickets, both internally and where applicable those raised with any customer support functions (externally)
- Management and recording of all assets on site, ensuring maintenance of site records and centralized CMDB entries to provide an accurate record of site equipment
- Creation and maintenance of site related user documentation – IT Knowledge Base articles, User Guides, Single Point Lessons, Production Documentation
- Document and deliver IT training to support and overcome any knowledge gaps that may be identified (such as common desktop application queries)
- Follow up on production problems & assist in route cause analysis and long-term corrective actions
- Participation in User Acceptance Testing (UAT) for any system enhancements or process changes that are influenced by the IT systems
Estimated salary: £38,000 - £48,000 per annum
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