Desktop Application Support Engineer

4 days ago


Sutton Coldfield, Birmingham, United Kingdom DP World Full time

About this role:

This is an exciting opportunity to join our team as an IT Hardware Technician, based at our Minworth facility in Birmingham. As a key member of our IT team, you will be responsible for providing 1st line support of all IT hardware across the site for both DP World and customer equipment.

Your role will involve a range of responsibilities including general desktop application support, installation and configuration of system applications, and providing end user support for service requests. You will also be responsible for managing and executing IT Support Tickets, both internally and externally, and maintaining accurate records of site equipment.

To be successful in this role, you will need a solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT background. A high level of knowledge of common desktop applications (e.g MS Office) and a good understanding of operating systems is essential. Suitable hardware support exposure of desktops/laptops/peripherals – break fix/driver installation/troubleshooting etc is also required.

A competitive salary of £42,000 - £52,000 per annum is on offer, dependent on experience, along with a market-competitive benefits package.



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