Field Service Support Specialist

2 days ago


Sutton Coldfield, Birmingham, United Kingdom DP World Full time

We are seeking a skilled Field Service Support Specialist to join our team at the Minworth facility in Birmingham. This exciting opportunity will see you responsible for 1st line support of all IT hardware across the site for both DP World and customer equipment.

As a Field Service Support Specialist, you will be the primary point of contact for IT hardware issues, providing timely and effective support to ensure minimal downtime. Your role will also involve liaising with 3rd party support groups where required, as well as general desktop application support, installation and configuration of system applications and providing end user support for service requests.

The ideal candidate will have a solid understanding of IT fundamentals, typically studied to college level or above or with a suitable previous IT background. A high level of knowledge of common desktop applications (e.g MS Office) and a good understanding of operating systems is essential. Suitable hardware support exposure of desktops/laptops/peripherals – break fix/driver installation/troubleshooting etc is also required.

A competitive salary of £35,000 - £45,000 per annum is on offer, dependent on experience, along with a market-competitive benefits package.



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