Technology Support Specialist
5 days ago
The Belfry Hotel & Resort is seeking a skilled IT Technician to provide 1st and 2nd level support for staff, ensuring smooth business operations. The successful candidate will be responsible for building, rolling out, and replacing PCs and hardware/software, managing user accounts, and maintaining an updated asset inventory.
About the RoleThis exciting new role reports directly to the IT Manager and offers the opportunity to work in a dynamic team environment. Key responsibilities include:
- Providing onsite IT support for staff, including resolving technical issues and improving overall system performance.
- Liaising with 3rd party IT service providers to ensure seamless integration and delivery of services.
- Managing user accounts, including new user creation, processing leavers, and movers.
- Maintaining accurate records of assets, including PCs, phones, PDQs, and printers.
- Continuously improving IT documentation and policies to ensure compliance and best practices.
To be successful in this role, you will need:
- At least 2 years of experience in 1st and 2nd line IT support.
- Excellent knowledge of Windows PCs, PC builds, mobile phones, and MS Office suite.
- Basic network awareness and troubleshooting skills.
- Familiarity with monitoring tools and ticketing software.
- ITIL certification (an advantage).
The on-target earning potential for this role is £28,832.00 per annum, making it an attractive opportunity for those looking to develop their careers in IT. In addition to a competitive salary, we offer a range of benefits, including learning and development opportunities, wellness programs, and recognition schemes.
About UsThe Belfry Hotel & Resort is a world-class destination, home to luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa, and three golf courses. We are committed to providing exceptional customer experiences and offer our staff a supportive and inclusive working environment.
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