Service Excellence Leader
4 days ago
We're a leading coffee brand with a passion for delivering memorable customer experiences. Our goal is to create a warm and inviting atmosphere in every store.
Hourly Rate and PerksAs a Team Leader, you can expect a competitive hourly rate of £12.83, plus a range of perks, including:
- Partnership in the Coca-Cola share scheme with matched contributions
- Exclusive discounts on food and drinks in our stores
- A pension plan with up to 10% employer matching
- The Costa Financial Support Fund for financial assistance
We're searching for a skilled Team Leader to lead our team. Your key responsibilities will be:
- Developing efficient workflows for busy periods
- Supporting new colleagues through training and mentorship
- Driving team performance and sales growth
- Innovating menu offerings to captivate customers
- Ensuring high-quality service across our stores
To succeed in this role, you'll need:
- Strong leadership and communication skills
- A growth mindset and eagerness to learn
- A customer-centric approach to deliver exceptional experiences
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