Service Excellence Leader

4 days ago


Sheffield, Sheffield, United Kingdom Costa Coffee Full time
About Costa Coffee

We're a leading coffee brand with a passion for delivering memorable customer experiences. Our goal is to create a warm and inviting atmosphere in every store.

Hourly Rate and Perks

As a Team Leader, you can expect a competitive hourly rate of £12.83, plus a range of perks, including:

  • Partnership in the Coca-Cola share scheme with matched contributions
  • Exclusive discounts on food and drinks in our stores
  • A pension plan with up to 10% employer matching
  • The Costa Financial Support Fund for financial assistance
Job Responsibilities

We're searching for a skilled Team Leader to lead our team. Your key responsibilities will be:

  1. Developing efficient workflows for busy periods
  2. Supporting new colleagues through training and mentorship
  3. Driving team performance and sales growth
  4. Innovating menu offerings to captivate customers
  5. Ensuring high-quality service across our stores
Requirements and Qualifications

To succeed in this role, you'll need:

  • Strong leadership and communication skills
  • A growth mindset and eagerness to learn
  • A customer-centric approach to deliver exceptional experiences


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