Technical Customer Support Specialist

4 weeks ago


Brighton, Brighton and Hove, United Kingdom Brook Street NMR Full time
Job Description

At Brook Street NMR, we are seeking a skilled Technical Customer Advisor to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:
  • Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
  • Process customer orders using mapping tools and other relevant systems.
  • Monitor and manage internal systems to ensure smooth operations related to the role.
  • Provide support to other teams, such as sales and consultancy.
  • Recommend appropriate products and services based on customer needs and preferences.

Requirements:
  • Excellent verbal and written communication skills.
  • Strong attention to detail.
  • Interest in IT/data.
  • Confident use of Google packages (e.g. Sheets, Slides, Docs, Gmail).

Benefits:
  • 25 days holiday plus bank holidays.
  • Birthday day off.
  • Excellent pension scheme.
  • Discounts on major retailers.
  • Wellbeing centre including access to free fitness classes.
  • Pets in the office.

About Us:
We are a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme. We are committed to engaging with candidates from diverse backgrounds and ensuring equal opportunities for all.

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