Current jobs related to Customer Relations Administrator - Epsom, Surrey - Toyota Financial Services, KINTO and KINTO JOIN

  • Customer Relations Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Customer Relations AdministratorJoin Toyota Financial Services, KINTO and KINTO JOIN in a dynamic role that requires strong communication and problem-solving skills. As a Customer Relations Administrator, you will be responsible for addressing customer concerns and resolving complaints in a timely and professional manner.Key...

  • Customer Relations Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will be responsible for addressing customer concerns and resolving complaints in a timely and professional...

  • Customer Relations Specialist

    4 weeks ago

    Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

    Job Title: Customer Relations AdministratorWe are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will be responsible for addressing customer concerns and resolving complaints in a timely and professional...

  • Care Home Administrator

    4 weeks ago

    Epsom, Surrey, United Kingdom NHS Full time

    About the RoleWe are seeking a highly organized and detail-oriented Care Home Administrator to join our team at Barchester Healthcare. As a key member of our management team, you will be responsible for providing administrative support to ensure the efficient running of our care home.Main ResponsibilitiesManage customer enquiries and showrounds for...

  • Senior Administrator

    3 weeks ago

    Epsom, Surrey, United Kingdom Reed Full time

    We are seeking a highly skilled and detail-oriented Senior Administrator to manage the administration of the Premier League Medical Care Scheme and the 'FA' non-league Accounts. This role involves ensuring timely, accurate, and effective administration, including assessment against scheme-specific benefit limits, eligibility, and rules.Key...

  • Customer Service Representative

    4 weeks ago

    Epsom, Surrey, United Kingdom Sodexo Full time

    Job OverviewWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative in Epsom. As a key member of our corporate services team, you will be responsible for providing exceptional service to our clients and colleagues.Key Responsibilities:Manage the reception area, including answering phone calls,...

  • Member Relations Assistant

    3 weeks ago

    Epsom, Surrey, United Kingdom RoyalAutomobileClub Full time

    Member Relations AssistantThe Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team. As the first point of contact for member account queries, you will provide an exemplary service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone in a...

  • Financial Administrator Assistant

    4 weeks ago

    Epsom, Surrey, United Kingdom Tate Full time

    Job Title: Financial Administrator ApprenticeWe are seeking a highly organized and detail-oriented Financial Administrator Apprentice to join our team at Tate. As a key member of our finance department, you will be responsible for providing administrative support to our financial operations.Key Responsibilities:Process loan applications, ensuring all...

  • Financial Administrator Assistant

    4 weeks ago

    Epsom, Surrey, United Kingdom Tate Full time

    Job Title: Financial Administrator ApprenticeWe are seeking a highly organized and detail-oriented Financial Administrator Apprentice to join our team at Tate. As a key member of our finance department, you will be responsible for providing administrative support to our financial operations.Key Responsibilities:Process loan applications, ensuring all...

  • Customer Service and Support Associate

    2 weeks ago

    Epsom, Surrey, United Kingdom Kenneth Brian Associates Limited Full time

    Customer Service Administrator RoleKenneth Brian Associates Limited is recruiting a Customer Service Administrator to join their team in central Epsom. As a key member of the team, you will be responsible for delivering exceptional customer service and administrative support.Key ResponsibilitiesCustomer Service: Respond to customer inquiries in a timely and...

  • Medical Administrator Lead

    3 weeks ago

    Epsom, Surrey, United Kingdom SPAMEDICA LTD Full time

    At Spamedica Ltd, we prioritize patient care, safety, and satisfaction. As the UK's largest provider of NHS cataract surgery, we've established a reputation for excellence, reflected in the five-star feedback from our patients. Our core values of safety, integrity, kindness, and transparency guide our daily operations, ensuring we deliver exceptional...

  • Retail Sales Administrator

    4 weeks ago

    Epsom, Surrey, United Kingdom Reed Full time

    Are you a detail-oriented and customer-focused individual looking for a challenging role in retail sales and administration? We have an exciting opportunity for a Retail Sales Administrator to join our team at our high-end retail jewellers in Cobham, Surrey.The successful candidate will be responsible for providing exceptional customer service, managing...

  • Member Relations Assistant

    1 month ago

    Epsom, Surrey, United Kingdom RoyalAutomobileClub Full time

    Role Overview:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone in...

  • Member Relations Assistant

    1 month ago

    Epsom, Surrey, United Kingdom RoyalAutomobileClub Full time

    Role Overview:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone in...

  • Administrative Support Specialist

    2 weeks ago

    Epsom, Surrey, United Kingdom Lloyd Recruitment - Epsom Full time

    We have exciting job opportunities at Lloyd Recruitment - Epsom. Our clients in Surrey are looking for skilled individuals to join their teams in administration, customer service, sales, and accounts roles.Whether you're looking for a challenging entry-level position or a senior role, we have a range of opportunities available.Current Job...

  • Customer Service Associate Position

    2 weeks ago

    Epsom, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    Dimensions Specialist Recruitment Ltd is seeking a skilled Customer Service Associate to join their team. As a Customer Service Associate, you will be responsible for providing efficient and effective administration and customer service to existing customers regarding their Mortgage, Investment and/or Savings Accounts.Key responsibilities include:Providing...

  • Member Relations Assistant

    4 weeks ago

    Epsom, Surrey, United Kingdom RoyalAutomobileClub Full time

    Role Overview:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Provide professional and timely resolution to...

  • Financial Administrator

    4 weeks ago

    Epsom, Surrey, United Kingdom Tate Full time

    Job Title: AAT Financial Administrator ApprenticeJob Summary:Tate is seeking a highly organized and detail-oriented AAT Financial Administrator Apprentice to join our team. As a key member of our finance department, you will be responsible for providing administrative support to our financial operations, ensuring the smooth processing of financial...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Optima Recruitment Full time

    Job Title: Customer Services AdvisorJob Summary:We are seeking a highly skilled Customer Services Advisor to join our team at Optima Recruitment. As a key member of our operations team, you will be responsible for managing complex mortgage processes, including Buy to Let, Transfer of Equity, Interest Only mortgages, and specialised external programs.Key...

  • Customer Service Operations Coordinator

    1 week ago

    Epsom, Surrey, United Kingdom Optima Recruitment Full time

    Customer Service Administrator RoleA successful entertainment business seeks an experienced Customer Service Administrator to join their growing team.Key Responsibilities:Answer customer emails and phone calls, resolving issues efficiently.Follow complaints procedures and log all correspondence.Liaise with suppliers and couriers to assist with customer...

Customer Relations Administrator

2 months ago

Epsom, Surrey, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time
Job Title: Customer Relations Administrator

We are seeking a highly skilled and experienced Customer Relations Administrator to join our team at Toyota Financial Services, KINTO and KINTO JOIN. As a key member of our Customer Services function, you will play a vital role in addressing customer concerns and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Support the Customer Relations department with administrative and ad-hoc duties
  • Complete commissions complaints, enquires and letters of claims
  • Compile Financial Ombudsman Services (FOS) case files
  • Locate information upon request for Customer Relations case handlers
  • Ensure that customers' questions and problems are resolved in an effective manner and referred to the relevant parties involved.
  • Handling inbound and outbound calls.
  • Ownership of PEPs and Sanctions
  • Responsible for supporting the team to achieve the departments Key Performance Indicators
  • Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.
Requirements:
  • Previous complaints experience in an FCA environment
  • Comfortable working under pressure, proactive and uses own initiative.
  • Experience dealing with challenging and distressed customers phone calls.
  • Ideally 1 years Motor finance and/or complaints experience.
  • Administrative experience with excel and pivot tables.
  • Resilient attitude
  • Be an effective team player.
  • Strong organisational skills and workload management.
What We Offer:
  • A full Toyota Financial Services induction.
  • Provide a great learning opportunity to develop the core skills required to excel in the role.
  • Give you the space and opportunity to be your whole self at work.
  • Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.
  • Regulatory training (FOS,FCA)
  • Regular 1:1's to provide direction and guidance.
  • Clear objective setting via our performance management process.
  • On-going coaching as required.
Benefits:
  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
  • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
  • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
  • Generous annual leave of 25 days which increases with service and holiday purchase option
  • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
  • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
  • Employee Assistance Program, & Eye tests
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
  • Dress for your day policy to make you feel comfortable at work
  • Eco HQ, free parking & restaurant
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager, a personal development review (PReview) each quarter
  • A wide range of learning & development opportunities including Linked In Learning courses
  • £250 contribution towards you learning something new outside of work
  • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun