Quality Assurance Manager

1 month ago


Ilminster, Somerset, United Kingdom Jackson Hogg Ltd Full time

Jackson Hogg Ltd is seeking a Quality Assurance Manager to lead and manage all aspects of Quality and Compliance, ensuring adherence to the highest standards.

Key Responsibilities

  1. Oversee the maintenance and continuous improvement of ISO9001 and ISO14001 management systems, conducting regular audits to ensure compliance with the latest standards.
  2. Proactively address and resolve quality-related issues on a day-to-day basis, ensuring swift and effective resolution.
  3. Serve as the primary point of contact for correspondence with end customers and suppliers, both domestically and internationally, ensuring clear and professional communication.
  4. Investigate and resolve customer queries and complaints, utilising root cause analysis and other methodologies to prevent recurrence.
  5. Conduct regular audits of processes against the internal management system, providing comprehensive reports on findings and recommendations for improvement.
  6. Champion the organisation's commitment to continuous improvement by identifying opportunities for process optimisation and implementing best practices across all quality-related activities.

Requirements

  1. Experience with process management, CRM and ERP systems.
  2. Previous experience in a quality-focused role.
  3. Experience with ISO9001 and ISO14001.
  4. Proficient auditing and compliance experience.
  5. Engineering background, ideally Manufacturing, specifically in Quality and Compliance roles.
  6. Excellent report writing skills, demonstrating clarity and consistency throughout.
  7. Excellent communication and organisational skills, with the ability to efficiently meet deadlines.
  8. Influential and customer-focused, with a background in customer service.
  9. Comfortable using Microsoft Office, specifically Word and Excel.
  10. Desirable: Experience within product management.
  11. Full Clean UK Driving Licence with the ability to travel to group sites when required.


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