Quality Assurance Manager
1 month ago
Jackson Hogg Ltd is seeking a Quality Assurance Manager to lead and manage all aspects of Quality and Compliance, ensuring adherence to the highest standards.
Key Responsibilities
- Oversee the maintenance and continuous improvement of ISO9001 and ISO14001 management systems, conducting regular audits to ensure compliance with the latest standards.
- Proactively address and resolve quality-related issues on a day-to-day basis, ensuring swift and effective resolution.
- Serve as the primary point of contact for correspondence with end customers and suppliers, both domestically and internationally, ensuring clear and professional communication.
- Investigate and resolve customer queries and complaints, utilising root cause analysis and other methodologies to prevent recurrence.
- Conduct regular audits of processes against the internal management system, providing comprehensive reports on findings and recommendations for improvement.
- Champion the organisation's commitment to continuous improvement by identifying opportunities for process optimisation and implementing best practices across all quality-related activities.
Requirements
- Experience with process management, CRM and ERP systems.
- Previous experience in a quality-focused role.
- Experience with ISO9001 and ISO14001.
- Proficient auditing and compliance experience.
- Engineering background, ideally Manufacturing, specifically in Quality and Compliance roles.
- Excellent report writing skills, demonstrating clarity and consistency throughout.
- Excellent communication and organisational skills, with the ability to efficiently meet deadlines.
- Influential and customer-focused, with a background in customer service.
- Comfortable using Microsoft Office, specifically Word and Excel.
- Desirable: Experience within product management.
- Full Clean UK Driving Licence with the ability to travel to group sites when required.
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