Bespoke Customer Experience Manager

1 week ago


London, Greater London, United Kingdom Richemont Full time
Bespoke Customer Experience Manager

Average salary for this role is around £55,000 - £75,000 per annum.

About the Job:

We are seeking a highly motivated and experienced Bespoke Customer Experience Manager to join our team at Purdey in London. In this role, you will be responsible for delivering exceptional customer service, managing the operational aspect of the store, and driving sales growth.

You will lead by example, setting high standards for yourself and the team, and work closely with the sales team to achieve personal monthly/yearly sales targets and all KPIs set. Your ability to communicate effectively, build strong relationships with clients, and provide tailored services will be essential in driving sales growth and improving customer satisfaction.

As a key member of our sales team, you will be responsible for coaching and giving training to the team, analyzing sales reports, and contributing to action plans. You will also be expected to work closely with the Boutique Manager to ensure the efficient running of the boutique, supervise and motivate team members, delegate with confidence and monitor tasks, and perform other duties within your capacities and which your managers may reasonably require.

Our company offers a dynamic and supportive environment where you can develop your skills and career, with opportunities for internal development, mobility, and professional growth.



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