Neighbourhood Service Coordinator

3 weeks ago


Harrogate, North Yorkshire, United Kingdom HARROGATE HOUSING ASSOCIATION LIMITED Full time
Job Overview
HARROGATE HOUSING ASSOCIATION LIMITED is seeking a highly skilled and motivated individual to fill the role of Assistant Neighbourhood Officer. As an integral part of our team, you will play a key role in ensuring our neighbourhoods are vibrant, safe, and welcoming places to live.

About the Role
This exciting opportunity offers a competitive salary of £26,000 and the chance to work in a dynamic and expanding housing association. You will be responsible for managing neighbourhood services, maintaining positive relationships with customers, and delivering a high-quality housing service.

Your Key Responsibilities
- Assist in the delivery of an excellent service that demonstrates HHA's values of local, approachable, and customer-focused.
- Work with the Neighbourhood Officer to ensure services are in line with policies and procedures and responsive to local needs.
- Deliver inclusive and effective customer involvement opportunities in our neighbourhoods.
- Manage breaches of tenancy/lease terms robustly.
- Monitor neighbourhood service contracts, such as gardening and cleaning, to drive up standards and deliver value for money.
- Support the Neighbourhood Officer to improve communities where our customers live.
- Establish and maintain effective partnerships with stakeholders, such as police, local authority, and customers.

About You
We are looking for an individual with an understanding of housing management issues, including general needs, leaseholds, and shared ownership. You should have up-to-date knowledge of relevant legislation and current issues within the housing sector. Excellent communication skills, both written and verbal, are essential. Ability to adapt your approach and techniques dependent on the audience is also required.

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