Sales Team Leader

2 months ago

Leicester, Leicester, United Kingdom Utility Bidder Ltd. Full time

We are seeking an experienced Sales Team Leader to join our rapidly expanding Leicester team at Utility Bidder Ltd. The ideal candidate will have a passion for building and leading high-performing sales teams.

The Sales Team Leader will be responsible for the development, motivation, and effectiveness of the sales team. This will involve understanding how to get the best out of people in an outbound B2B telesales environment, ensuring that the team are maximising call time, achieving their Key Performance Indicators (KPIs), and providing on-the-spot feedback, coaching, and training to help them perform at their best.

Key Responsibilities:
  • Team Leadership: Motivate and inspire the sales team, tapping into your skills and experience, and using a natural coaching style to help them reach their full potential.
  • Performance Management: Ensure that the day is structured efficiently with a focus on meeting daily sales targets, providing hands-on support to the agents by identifying trends in their performance, call stats, etc., to ensure maximum call time and efficiency, and provide feedback to address any issues.
  • Market Intelligence: Stay informed about market trends and assist with complex queries and provide technical support to agents, helping them to find quick resolutions and secure contracts.
  • Employee Experience: Support the end-to-end employee life cycle from recruitment and onboarding through to offboarding to ensure the delivery of a brilliant employee experience.
  • Training and Development: Collaborate with Quality Control and Learning & Development to arrange coaching and training sessions.
  • Engagement and Incentives: Drive engagement and promote sales incentives for the team, ensuring that we are rewarding, recognising, and motivating our people.
  • Reporting and Analysis: Provide high-quality data and reporting that will bring insight back to the business on key sales activity.
  • Ad-hoc Support: Support the Head of Sales and fulfill ad-hoc duties as and when needed.
Requirements:
  • Leadership Experience: Previous management experience in a B2B or B2C sales environment, ideally with sector experience.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to motivate, coach, and lead a dynamic sales team.
  • Collaboration: Able to build collaborative working relationships with your team and colleagues through capability, authenticity, and being brilliant to work with.
  • Commercial Acumen: Commercially driven, with the ability to make quick, sound decisions based on knowledge and judgment, and spot opportunities to simplify and improve processes to drive better results.
  • Leadership Style: A strong leader with a person-centric approach who will be proactive, visible in the business, and looking to contribute in meaningful ways.
  • Influencing: A strong influencer, you will listen to understand, be on hand to coach, advise, and challenge the status quo as necessary.
  • Data Analysis: You will be able to take data and information and translate it into insight to drive decision-making.
  • Personal Qualities: Self-aware and reliable, with the desire to constantly improve to be the best version of yourself.

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